Support Google Chrome Log-In Issue Resolved

Discussion in 'Information' started by MuelTheFox, September 23, 2017.

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  1. MuelTheFox

    MuelTheFox Manager Manager

    • This is an official thread. It was posted on behalf of the TalentCraft Management Team.
    If you are having trouble logging into our website on Google Chrome, follow the steps below to resolve your issue. There are two ways of solving this issue, the one below shows you how to clear your "Cookies" and the other way is to simply use Internet Explorer, Mozilla Firefox, Safari, Microsoft Edge or any other web browser application.

    First what you want to do is go to your Google Chrome controls and customization, to do this click on the three dotted button located on the upper right corner of your browser.

    upload_2017-9-23_12-11-4.png

    Once you click on that you should get something like this photo below.

    upload_2017-9-23_12-15-20.png

    Secondly, click on the "More Tools" button.

    upload_2017-9-23_12-16-35.png

    Afterwards, click on the "Clear Browsing Data" button.

    upload_2017-9-23_12-18-34.png

    Once you get there it should look like the following image.

    upload_2017-9-23_12-19-0.png

    Next, you want to make sure that only "Cookies and other site data" is checked off; once you have done that it should look like the image below.

    upload_2017-9-23_12-19-43.png

    Then you want to make sure you clear it from a day or so before this issue started to occur, I put mine on "the beginning of time" because we do not know when the error started.

    upload_2017-9-23_12-21-24.png

    Then all you got to do is click "Clear Browsing Data" and wait for it clear, then you should be able to log-in on google chrome! In the event the problem is still persistent, please open a support request.
     
    Last edited by a staff member: January 2, 2018
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